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AI+ Customer Service™ Self-Paced Learning- Testing
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Introduction
Course Introduction
Audio Book: Introduction AI+ Customer Service
Module 1: Introduction to AI in Customer Service
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
Audio Book: Introduction to Artificial Intelligence (AI) in Customer Service
1.1 Early Concepts and Theoretical Foundations of AI
1.2 Key Milestones and Technological Breakthroughs
1.3 Evolution from Academic Research to Commercial Applications
1.4 Artificial Intelligence, Machine Learning, and Deep Learning
1.5 Common Misconceptions and Demystifying AI
Activity 1
1.6 Automating Routine Tasks and Reducing Response Times
1.7 Role of AI in Data Analysis
1.8 Application of AI in Customer Service
1.9 Success Stories
Activity 2
Activity 3
Hands - On 1
Hands - On 2
Quiz
Module 2: Understanding AI Technologies
Module 2: Understanding AI Technologies
Audio Book: Understanding AI Technologies
2.1 The Concept and Types of Machine Learning
2.2 Use Cases in Customer Service
Activity 1
2.3 Understanding NLP
2.4 Applications in Customer Service
Activity 2
2.5 Deep Learning and Neural Network Explained
2.6 Impact on Customer Service
Activity 3
2.7 AI-Driven Analytics
Activity 4
Hands - On 1
Hands - On 2
Quiz
Module 3: Data Collection and Analysis
Module 3: Data Collection and Analysis
Audio Book: Data Collection and Analysis
3.1 Types of Customer Data
3.2 Data Collection Methods
3.3 Challenges and Solutions
Activity 1
3.4 The Importance and Techniques of High-Quality Data
3.5 Data Accuracy and Its Impact on AI Performance
Activity 2
3.6 Overview of Analytical Tools
3.7 Enhancing Customer Experience: Tools and Predictive Analytics in Action
Activity 3
3.8 Segmentation Unleashed: Insights that Drive Action
3.9 Continuous Improvement and Case Studies
Activity 4
Activity 5
Hands - On
Quiz
Module 4: Implementing AI Solutions
Module 4: Implementing AI Solutions
Audio Book: Implementing AI Solutions
4.1 AI Solutions for Customer Service
Activity 1
4.2 System Compatibility and Integration Challenges
4.3 Strategies for Effective Integration
Activity 2
4.4 Training and Change Management
4.5 Key Performance Indicators (KPIs)
4.6 Analyzing and Acting on Insights
Activity 3
Activity 4
Hands - On
Quiz
Module 5: Optimizing Customer Experiences
Module 5: Optimizing Customer Experiences
Audio Book: Optimizing Customer Experiences
5.1 Power of Personalization
5.2 Benefits of Personalizing
5.3 Techniques and Technologies
5.4 Examples of AI-Powered Personalization
Activity 1
5.5 Customer Support: Automation and Enhanced Response Times
5.6 Optimizing Resource Allocation
Activity 2
5.7 Case Studies
Activity 3
Hands - On
Quiz
Module 6: Ethical Considerations and Trust
Module 6: Ethical Considerations and Trust
Audio Book: Ethical Considerations and Trust
6.1 Foundational Ethics
6.2 Avoiding Bias
Activity 1
6.3 Transparency with Customers
6.4 Consent and Control
Activity 2
6.5 Understanding Key Regulations
6.6 Implementing Compliant Systems
Activity 3
Activity 4
Hands - On
Quiz
Module 7: Future of AI in Customer Service
Module 7: Future of AI in Customer Service
Audio Book: Future of AI in Customer Service
7.1 Overview of Emerging AI Capabilities
7.2 Potential Impact on Customer Service
Activity 1
7.3 Exploration of Future Applications
7.4. Realizing the Potential
Activity 2
7.5 Preparing for AI Evolution in Customer Service
Activity 3
7.6 Navigating Ethical and Societal Impacts
7.7 Engaging with Stakeholders
Activity 4
Quiz
Module 8: Creating an AI Strategy for Your Organization
Module 8: Creating an AI Strategy for Your Organization
Audio Book: Creating an AI Strategy for Your Organization
8.1 Assessment of Current State
8.2 Defining Objectives and Goals
8.3 Planning and Prioritization
Activity 1
8.4 Leadership in Driving AI Initiatives
8.5 Creating a Culture That Embraces AI Innovation
Activity 2
8.6 Addressing Implementation Challenges
8.7 Metrics and KPIs for AI Success
Activity 3
Activity 4
Hands - On
Quiz
Additional Module - AI Agents For Customer Service
AI Agents Customer Service
Resources
AI+ Customer Service Blueprint
AI+ Customer Service Detailed Curriculum
AI+ Customer Service Tools
AI+ Customer Service Resources and References
AI CERTs Exam Guidelines
AI CERTs Exam Guidelines
AI + Customer Service Examination
AI + Customer Service Examination
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AI+ Customer Service™ Self-Paced Learning- Testing
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