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MB-7005: Create and manage journeys with Dynamics 365 Customer Insights
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Introduction
Audio Book: MB-7005 - Introduction
Lesson 1: Create and Manage Journeys with Dynamics 365 Customer Insights
Lesson 1: Create and Manage Journeys with Dynamics 365 Customer Insights
Audio Book: Lesson 1: Create and Manage Journeys with Dynamics 365 Customer Insights
Podcast: Lesson 1: Create and Manage Journeys with Dynamics 365 Customer Insights
1.1.1 Introduction to Create emails in Dynamics 365 Customer Insights - Journeys
1.1.2 Manage assets
1.1.3 Create marketing emails
1.1.4 Personalize content
1.1.5 Use brand profiles
1.1.6 Use Copilot to generate email content ideas
1.1.7 Style emails with AI-assisted themes
1.1.8 Create content blocks
1.1.9 Preview and test emails
1.1.10 Check your message for errors and publish
1.1.11 Send emails without building a journey
1.1.12 Edit a live email
1.1.13 Prevent sending emails to duplicated email addresses
1.1.14 Summary
Activity: Flip Card
Activity: Skill Assessment
1.2.1 Introduction to Build journeys with Dynamics 365 Customer Insights - Journeys
1.2.2 Create and manage segments
1.2.3 Work with triggers
1.2.4 Create a journey
1.2.5 Add messages to the journey
1.2.6 Add AI powered action to the journey
1.2.7 Add conditions to the journey
1.2.8 Add activities to the journey
1.2.9 Add connectors to the journey
1.2.10 Publish journeys
1.2.11 Summary
Activity: Short Answer
Activity: Skill Assessment
1.3.1 Introduction to Guided project - Create and manage journeys with Dynamics 365 Customer Insights
1.3.2 Prepare for the guided project
1.3.3 Create emails
1.3.4 Create a segment
1.3.5 Create a segment-based journey
1.3.6 Create a trigger-based journey
1.3.7 Summary
1.3.8 Use Cases
1.3.9 Case Study
Activity: Drag-and-Drop
Activity: Skill Assessment
Resources
MB-7005 Blueprint
MB-7005 Detailed Curriculum
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MB-7005: Create and manage journeys with Dynamics 365 Customer Insights
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Certificate
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