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Cultural Intelligence: Thriving in Global Business Environments
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Introduction
Audio Book: Introduction
Ebook
Ebook: Cultural Intelligence: Thriving in Global Business Environments
Lesson 1: Understanding Cultural Intelligence (CQ)
Audio Book: Lesson 1: Understanding Cultural Intelligence (CQ)
Podcast: Lesson 1: Understanding Cultural Intelligence (CQ)
1.1.1 What Is Cultural Intelligence (CQ)?
1.1.2 Key Dimensions of Cultural Intelligence and Examples
1.1.3 Why CQ Is Different and Unique
1.1.4 Out-of-the-Box Perspective
1.1.5 Summary
1.2.1 Why Cultural Intelligence Is a Business Superpower
1.2.2 Impact on Decision-Making
1.2.3 Impact on Leadership
1.2.4 Impact on Team Performance
1.2.5 The Dynamics of Global Business Today
1.2.6 Out-of-the-Box Perspective
1.2.7 Summary
1.3.1 Activity brief
Lesson 2: Interpreting Cultural Differences
Audio Book: Lesson 2: Interpreting Cultural Differences
Podcast: Lesson 2: Interpreting Cultural Differences
2.1.1 Individualism vs. Collectivism – “The Soloist and the Symphony”
2.1.2 Power Distance – “The Elevator Story”
2.1.3 Uncertainty Avoidance – “The Protocol vs. the Pivot”
2.1.4 Masculinity vs. Femininity – “Trophies and Balance Boards”
2.1.5 Long-Term vs. Short-Term Orientation – “Planting Trees or Picking Fruit
2.1.6 Indulgence vs. Restraint – “The Festival or the Formal”
2.1.7 Summary
2.2.1 Understanding the Spectrum
2.2.2 High-Context Cultures – “The Orchestra That Reads Minds”
2.2.3 Low-Context Cultures – “The Manual That Spells It Out”
2.2.4 CQ in Action – Bridging the Two
2.2.5 Out-of-the-Box Perspective – “The Cultural Volume Knob”
2.2.6 Summary
2.3.1 Activity brief
Lesson 3: Cross-Cultural Communication
Audio Book: Lesson 3: Cross-Cultural Communication
Podcast: Lesson 3: Cross-Cultural Communication
3.1.1 What Is Cross-Cultural Communication?
3.1.2 Why Adaptation Matters
3.1.3 Verbal Communication – “Same Words, Different Worlds”
3.1.4 Non-Verbal Communication – “The Silent Language”
3.1.5 The CQ Approach to Adaptive Communication
3.1.6 Out-of-the-Box Metaphor – “The Global Jazz Band”
3.1.7 Summary
3.2.1 Opening Scene – “The Global Team That Talked Past Each Other”
3.2.2 Why This Matters
3.2.3 Beyond Basic Listening – The “Global Listening Spectrum”
3.2.4 Technique 1: “The Cultural Echo”
3.2.5 Technique 2: “The Pause Lens”
3.2.6 Technique 3: “Emotion Mapping”
3.2.7 Technique 4: “Mirror without Mimic”
3.2.8 Technique 5: “Perspective Shifting”
3.2.9 Technique 6: “Contextual Paraphrasing”
3.2.10 Technique 7: “Listening with Eyes Open”
3.2.11 Out-of-the-Box Metaphor – “The Cultural Radio”
3.2.12 Summary
3.3.1 Activity brief
Lesson 4: Managing and Leading Multicultural Teams
Audio Book: Lesson 4: Managing and Leading Multicultural Teams
Podcast: Lesson 4: Managing and Leading Multicultural Teams
4.1.1 Why Talk About Trust in Culture?
4.1.2 Two Core Types of Trust
4.1.3 How Trust Works Across Cultures
4.1.4 Common Challenges in Building Cross-Cultural Trust
4.1.5 Strategies to Build and Sustain Trust Globally
4.1.6 Out-of-the-Box Metaphor – “The Cultural Bridge Test”
4.1.7 Summary
4.2.1 Opening Scene – “The Clash in the Conference Room”
4.2.2 The Nature of Cross-Cultural Conflict
4.2.3 Common Sources of Cultural Misunderstandings
4.2.4 Why Cultural Intelligence Matters in Conflict
4.2.5 Approaches to Resolving Cross-Cultural Conflicts
4.2.6 Real-World Example – “Harmony over Winning”
4.2.7 Summary
4.3.1 Activity brief
Lesson 5: Applying Cultural Intelligence in Global Business
Audio Book: Lesson 5: Applying Cultural Intelligence in Global Business
Podcast: Lesson 5: Applying Cultural Intelligence in Global Business
5.1.1 What Is a Global Mindset?
5.1.2 Why It Matters in International Markets
5.1.3 Real-World Example – “How Airbnb Thinks Globally, Acts Locally”
5.1.4 Traits of a Global Mindset – “The Three Lenses”
5.1.5 Building the Global Mindset
5.1.6 Common Challenges
5.1.7 Out-of-the-Box Metaphor – “The Global Kaleidoscope”
5.1.8 Summary
5.2.1 What Is Business Etiquette?
5.2.2 Why It Matters in Global Business
5.2.3 How Etiquette Differs Around the World
5.2.4 Brand Example – “How Starbucks Perfected the Local Gesture”
5.2.5 Global Dos and Don’ts
5.2.6 Out-of-the-Box Segment – “Decode the Cultural Table”
5.2.7 Summary
5.3.1 Activity Brief
Resources
Cultural Intelligence: Thriving in Global Business Environments - Blueprint
Cultural Intelligence: Thriving in Global Business Environments - Detailed Curriculum
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Cultural Intelligence: Thriving in Global Business Environments
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